Shipping Policy
Last updated: 30/09/2026
Shipping Policy
At tervelloa, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday.
- Weekends and public holidays are excluded from processing time.
- Processing may take longer during holidays or periods of high order volume.
Shipping Time
Delivery times vary depending on your destination and the shipping method selected at checkout.
Domestic Orders
3–7 Business Days
International Orders
7–20 Business Days
Please note that these delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery destination, selected shipping method, and order details.
The final shipping cost will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (when available) so you can monitor your shipment.
Delivery Delays
While we work with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.
- Severe weather conditions
- Customs clearance procedures
- Carrier delays
- Other unforeseen circumstances
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
tervelloa is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will do our best to assist before your order has been shipped.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us promptly.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Contact Us
If you have any questions about shipping or your order, please contact us: