Refund & Return
Last updated: 30/09/2026
Refund & Return Policy
At tervelloa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
Returns may be requested within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging whenever possible.
- Not be damaged due to misuse or improper handling.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- Personalized or custom-made products.
- Digital products or downloadable content.
- Gift cards.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and clear photos of the item so our team can review your request and provide an appropriate solution.
Return Process
Refunds
After the returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Return Shipping
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If the return is due to a damaged, defective, or incorrect item, tervelloa will cover the reasonable return shipping costs.
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For returns requested for other reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us: